Dispatch Challan FlowOne digital thread from order to installation
Multi-role delivery challan workflow for appliance distributors
Dispatch Challan Flow digitizes the end-to-end delivery challan lifecycle for appliance distribution businesses. Replace paper forms, phone calls, and spreadsheet handoffs with a single Progressive Web App that works on desktop and mobile — with enforced status transitions, photo evidence, and a full audit trail from order capture through installation close-out.
Order → Bill → Dispatch → Delivery → Installed
Built for appliance distributors who need accountability at every handoff
DCF replaces paper challans, WhatsApp photos, and verbal updates with a role-based PWA designed for Indian SME distributors — affordable single-server deployment without enterprise ERP complexity.
Role-based queues
Sales, Accounts, Warehouse, Driver, and Installation each see only their queue. A governed state machine enforces handoffs so no step is skipped and every role knows what to do next.
6-step warehouse stepper
Stock check → DC PDF → vehicle and driver assignment → E-way bill → print → loading photo. Put challans on hold or split shipments when stock is partial.
Photo proof and audit trail
Dispatch, delivery, and serial photos are tied to each challan. Every status change, warehouse step, split, and E-way update is logged with actor and timestamp.
Owner visibility
Admin dashboard, processing stats by department and branch, org-wide activity feed, and CSV books export — answers what is pending without end-of-day phone calls.
From order capture to installation — one governed workflow
Salesman creates order
Capture customer, address, line items, and payment mode. Order enters Draft status.
Accounts attaches invoice
Attach invoice number, amount, and photo. Challan moves to Bill Attached.
Warehouse fulfills
Complete the 6-step stepper — stock, DC PDF, driver, E-way, print, loading photo.
Driver delivers
Confirm pickup, capture receiver details, delivery proof, and serial label photos.
Installation closes out
Enter serial numbers, coordinate via WhatsApp, raise or close service tickets.
Six roles, one digital thread
Salesman
Capture customer, address, products, pricing, and payment mode
Accounts
Attach bill, upload E-way when requested, export daily books
Warehouse
Fulfill via 6-step stepper; hold or split when stock is short
Driver
Pick up, deliver, capture receiver details and proof photos
Installation
Install appliances, raise/close service tickets, WhatsApp coordination
Admin
Dashboard, stats, challan search, audit feed, master data